banking

Online banking interface complaint #3: Expected monthly repayment

I have my home mortgage with INGDirect, and their banking interface is a great example of obfuscation mascerading as information. In a previous post, I've complained about this in terms of the mystery of providing an available balance without any scheduled balance. But today, it's something that should be even simpler: expected monthly repayment.

Online banking interface complaint #2: Available balance

Those of you who have mortgages will understand how important this little number is. The Available Balance tells you how much extra cash you have saved in your mortgage account, i.e. how much you could access if you needed it. It becomes really important if you're trying to get through the last couple of months of maternity leave on one income.

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